The following are the custodial maintenance standards definitions:

Level 1 – Superior (> $4.00 per s.f.)

1. Intended for corporate sites, donated buildings or historical focal points.

2. Interior finishes, floors and base molding shine and/or are bright and like new. Colors are fresh.

3. No build-up in corners or walls.

4. All surfaces have a freshly cleaned appearance and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints.

5. Washroom and shower tile and fixtures gleam and are odor-free.

6. Supplies are adequate.

7. Trash containers are empty, clean and odor-free.

8. Exterior fixtures, walls, and windows are like new.

1. Acceptable industry standard.

2. Interior finishes, floors, and base moldings shine and/or are bright and clean.

3. No build-up in corners, or along walls, but there can be up to two (2) days’ worth of dust, dirt, stains or streaks.

4. All surfaces are clean, but marks, dust, smudges and fingerprints, are noticeable with close observation.

5. Washroom and shower tile and fixtures gleam and are odor-free.

6. Supplies are adequate.

7. Trash containers are empty, clean and odor-free.

8. Exterior fixtures, walls, windows are in good condition.

1. Staffing shortfall.

2. Lower than normal expectations.

3. Less than adequate funding; not totally unacceptable – yet to reach an unacceptable level of cleanliness.

4. Floors are swept clean; but dirt, dust and/or floor finishes in corners and along walls can be seen; minor leaks apparent.

5. There are dull spots and/or matted carpet in walking lanes and steaks and splashes on base molding.

6. Surfaces have obvious dust, dirt, marks, smudges and fingerprints.

7. Lamps all work and fixtures are clean.

8. Trash containers are empty, clean and odor-free.

9. Interior/exterior aesthetics and finishes appear average.

1. Significant staffing and scheduling problems.

2. Areas becoming unacceptable.

3. People begin to accept an environment lacking normal cleanliness.

4. Floors are swept clean, but are dull, effects of leaks visible.

5. Colors are dingy, obvious buildup of dust, dirt and/or floor finishes in corners and along walls.

6. Molding is dull and contains streaks and splashes.

7. Surfaces have conspicuous dust, dirt, smudges, fingerprints and marks that are difficult to remove; exterior is rough looking and needs painting.

8. Less than 5% of lamps burned out, fixtures are dingy.

9. Trash containers have old trash, are stained and marked, and smell sour.

1. Poorest level of cleaning.

2. “Just-in-Time” cleaning.

3. Facility is always dirty, with cleaning accomplished at an unacceptable level; obvious neglect.

4. Floors and carpets are dirty and have visible wear and/or pitting.

5. Colors are faded and dingy and there is a conspicuous buildup of dirt; dust and/or floor finish in corners and along walls.

6. Base molding is dirty.

7. Stained and streaked; gum, stains, dirt, dust balls and trash are broadcast.

8. Surfaces have major accumulations of dust, dirt, smudges and fingerprints, as well as damage.

9. No major maintenance or cleaning done to exterior surfaces; air/water penetration evident with signs of accelerated deterioration.

10. More than 5% of lamps burned out; fixtures are dirty with dust balls and flies; windows are inoperable.

11. Trash containers overflow and are stained, marked and smell sour.

BUILDING SERVICES GOES GREEN

In 2010, the County committed to being environmentally friendly, using environmentally responsible products, green cleaning and sustainable practices. Our goal is to help eliminate and/or reduce toxics that may adversely affect the health and wellness of the adults and children who may come in contact with the chemicals and processes used during cleaning everyday. Absent a compelling business argument and written approval from the County, all products used in the fulfillment of contracted janitorial services shall be environmentally safe and biodegradable.

Cleaning products listed as a part of the Environmental Preferable Purchasing (EPP) program, LEEDS O&M, the Environmental Protection Agency’s DfE Safer Product Labeling Program, Eco-friendly and/or green certified programs cleaning products will be utilized. Cleaners shall be non-toxic, products, shall be biodegradable and non-aerosol. In addition, undiluted disinfectants, sanitizers, carpet cleaners and floor care products must not be toxic to humans / aquatic life and must not contain any ingredients in concentrations above the applicable maximum contamination levels in drinking water, shall not adversely affect indoor air quality, shall exhibit a VOC limit of not greater than 0.1% or contain more than 0.5% by weight of total phosphorous. In addition, the County shall provide products avoid the use of provide information as to whether their products contain ingredients that may be identified as asthmagens (asthma-causing agents) such as monoethanolamine, toll or rosin, chlorhexidine, chloramines, etc.